Questions, answered

Simulation is the visual part: a fuller look in thinning areas that you can see on the day. Stimulation is the care part: it focuses on the scalp environment. We don’t claim it regrows hair.

About 3 hours, including your scalp check and the time to explain your plan.

It differs from person to person, depending on your hair, scalp, lifestyle and aftercare. We will not promise a set number of months or years, and your consultant explains what to expect for your hair at the scalp check.

Yes. Many of our clients are women with overall thinning or a widening part.

Most people describe it as comfortable, and you can usually go about your day afterwards. You get aftercare steps to take home.

After a scalp check and a chat about your goals. You get the full price before anything starts, with no obligation.

It suits adult men and women with gradual thinning who want a fuller look and better scalp care. It is not the right first step if your hair loss is sudden, patchy, painful or comes with other symptoms; please see a doctor first. We also check your scalp before recommending it.

Where it is offered, you see the look in the mirror before you pay for that part of the session. It is a payment arrangement, not a promise about long-term results. Ask for the terms in writing at your consultation.

Follow the aftercare sheet from your therapist: gentle washing, no harsh scrubbing, and message us if anything feels uncomfortable. Our blog has a first-week checklist.

It depends on your hair and scalp. We suggest a review plan after your session; maintenance visits are a suggestion, not an obligation.

Often yes, with the right timing. Tell your therapist what you use at home and we will tell you when to pause and when to restart.

It depends on your scalp and goals. We recommend one only after your scalp check, and explain why.

Your consultant walks you through each step, how long it takes and the price after your scalp check, before anything starts. We only recommend it if it suits your scalp.

After a scalp check and a chat about your goals. You get the full price before anything starts, with no obligation.

Yes. No needles are used at any step.

Scalp analysis, a two-stage cleanse, ginger compresses and massage, a kelp wash, an amino-peptide elixir, a low-heat dry, a 19-herb steam, needle-free pulse infusion, a hydrating gel, a red light pause and a warm eye-steam. Your therapist explains each one as you go.

No. It is a cosmetic hair and scalp service. It does not diagnose or treat disease. If your hair loss is sudden, patchy or painful, please see a doctor first.

WhatsApp +60 11-2056 1789 and our team will confirm your slot and the current price.

The session includes a warm steam made with a blend of 19 herbs. Ask the team on the day if you want to know the blend, especially if you have plant allergies.

The full 13-step scalp care session of about two hours, including the scalp analysis. RM89 is for first-time customers only, one per person (usual price RM399).

On the official Folli-Heal Plus page you get a personal voucher code valid for 72 hours. It is added to your WhatsApp message automatically; book within 72 hours and show it at the outlet. First-time customers only, one per person.

Yes, many of our clients wear a tudung. Tell us at booking and we will plan your visit around it.

Your consultant walks you through each step, how long it takes and the price after your scalp check, before anything starts. We only recommend it if it suits your scalp.

After a scalp check and a chat about your goals. You get the full price before anything starts, with no obligation.

No. It is an in-centre treatment done by our team only.

Tell us before booking. Caviar is fish roe, so we may advise against it.

After a scalp check and a chat about your goals. You get the full price before anything starts, with no obligation.

Folli-Fuel is a professional, non-invasive scalp treatment performed at our centre. It infuses freeze-dried (lyophilized) sheep placenta extract and caviar extract into the scalp using micro-crystal technology, finished with a Hyaluronic Renewal Serum.

No. Folli-Fuel is an in-centre treatment carried out only by our experienced team. It is not a take-home product.

Lyophilization is freeze-drying: removing water from an ingredient at very low temperature under vacuum. It is a standard method for keeping delicate proteins and peptides stable during storage and transport [ref:angkawinitwong2015][ref:emami2018], which is why Folli-Fuel's actives are supplied as freeze-dried powder.

No. Folli-Fuel uses a non-invasive micro-crystal infusion technique, performed by our trained team.

It is promising but early. Laboratory and mouse studies show placental extracts can stimulate hair-follicle cells and lengthen the growth phase [ref:kwon2015hdpc][ref:kwon2015mice]. Sheep placenta has not yet been studied directly for hair; human studies on other placenta types are covered in our Research Hub and blog.

Please tell our team before booking. Folli-Fuel contains caviar extract, which comes from fish roe, and roe allergy can occur even in people who tolerate fish [ref:makinen2003][ref:untersmayr2002].

Folli-Fuel is RM2,499.

Our trained centre team, after your scalp check. It is never sold for home use.

Because hair cycles run over months, it is planned as a course rather than one visit. Your consultant suggests a number after your scalp check and explains why.

We offer real human hair options, which can be styled like your own. We explain the trade-offs at your fitting.

It depends on the base, how you care for it and your lifestyle. Regular maintenance visits help it look its best.

They are different levels of base and hair quality at different prices. We recommend a tier after seeing your hair and hearing your needs.

After a scalp check and a chat about your goals. You get the full price before anything starts, with no obligation.

A custom-made hairpiece on a thin base, matched to your colour, density and style, and fitted to the area of thinning. There is no surgery.

Your stylist chooses the attachment method for your skin and lifestyle. Your stylist explains the options and how removal and re-fitting work.

Many people do, once the base is fitted well. Ask for aftercare tips for sweat, chlorine and sea water, and rinse and dry it as advised.

Ask at your consultation. We show you base and hair samples and explain what a fitting involves before you decide.

No. NPM Malaysia has one centre, at The Starling Mall, PJ.

After a scalp check and a chat about your goals. You get the full price before anything starts, with no obligation.

No. It is a cosmetic hair and scalp service. It does not diagnose or treat disease. If your hair loss is sudden, patchy or painful, please see a doctor first.

NPM Malaysia has one centre, at The Starling Mall, Damansara Utama. Any other place using the name is not us, so please book only through our official WhatsApp.

The Starling Mall is in Damansara Utama, Petaling Jaya, and we can share parking tips. Message us before your visit and we will send directions to the centre.

No. It is a cosmetic hair and scalp service. It does not diagnose or treat disease. If your hair loss is sudden, patchy or painful, please see a doctor first.

Folli-Fix X10 is a men-only, minoxidil-based scalp liquid applied once daily with a precision dropper. It comes in a 60 ml bottle and is a separate product from Folli-Fix foam.

Because it is formulated for men. In clinical trials in women, unwanted facial and body hair and scalp irritation were more frequent at higher minoxidil strengths [ref:lucky2004]. Women should use Folli-Fix foam and follow their advisor's guidance.

Once daily, preferably at night: place drops directly on dry, thinning areas of the scalp, rub in with your fingertips, wash your hands, and avoid washing your hair for at least 4 hours.

Plan on at least 2 to 4 months of daily use before judging. Minoxidil labelling notes some men need at least 4 months [ref:dailymed_minox_foam], and trials measured results at 16 to 48 weeks [ref:olsen2007][ref:olsen2002].

Folli-Fix X10 is our higher-strength, men-only minoxidil liquid, while Folli-Fix foam is the unisex option. We don't publish concentrations. Our team will help you choose based on your hair, your scalp and how your skin tolerates minoxidil.

Not on the same area, unless our team or a professional advises it. Using both does not mean faster results and may increase the chance of irritation.

The most common is scalp irritation (itching, flaking or redness) [ref:suchonwanit2019]. In trials, itching and irritation were more frequent at higher strengths [ref:olsen2002]. Temporary early shedding can happen. Stop and seek medical advice if you notice chest pain, a racing heartbeat, dizziness, swelling of the hands or feet, or sudden weight gain [ref:dailymed_minox_foam].

Take simple precautions: wash your hands after applying, let your scalp dry before close contact, and avoid transfer to women's and children's faces. Keep the bottle and treated pillowcases away from pets, as minoxidil is toxic to cats and dogs [ref:mcmullen2025].

Yes, once a day on a dry scalp, as shown on the label. Using more does not speed anything up.

It combines copper tripeptide-1 (GHK-Cu), Capixyl (acetyl tetrapeptide-3 with red clover flower extract) and saw palmetto fruit extract with caffeine, niacinamide, panthenol, hyaluronic acid and allantoin.

Apply 1–2 ml directly to a clean, dry scalp, twice daily (morning and night).

No. Folli-Flux is a cosmetic scalp-care serum, not a medicine. If your hair loss is sudden, patchy or worrying, please see a doctor.

GHK-Cu (copper tripeptide-1) is a small copper-binding peptide that occurs naturally in the body. Research on it is mostly laboratory and animal work [ref:pickart2015].

Use them at different times of day on a dry scalp, letting each absorb fully. If your scalp becomes irritated, stop and ask our team.

Follow the dose printed on the bottle label. If you are unsure, ask our team on WhatsApp before you start.

Folli-Activ is taken by mouth and Folli-Fix is applied to the scalp, so many people use both. If you take other medicines, check with your doctor first.

We don’t claim that. Supplements help most when they correct a real shortfall in your diet. For sudden or patchy hair loss, see a doctor.

RM20 to West Malaysia and RM30 to East Malaysia for a single bottle, added at checkout. The 3-bottle bundle (RM507) ships free.

Folli-Activ contains royal jelly (a bee product), plus plant extracts such as saw palmetto, nettle root, turmeric and aloe. If you have bee-product or plant allergies, check the full label and ask a doctor first.

Please ask your doctor before taking any supplement in these situations.